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[2022] JPH EBOOK FRONT OFFICE 1ST EDITION
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- Description:
-
Preface
The Front Office Department plays a vital role in the daily operations of hotels. This
department is responsible of handling the guests and acts as the hotel representative
to ensure every guest’s inquiries, needs and wants will be fulfilled. The Front Office
Department ‘s biggest challenge is to make sure that every guest and clients that
comes to the hotel is satisfied during their stay and to welcome them back in the next
future which to encourage hotel brand loyalty.
This e-book covers four crucial topics in delivering the fundamentals of front office
operations. Simple language usage and style of writing enables our readers to
comprehend and understand well on each topic. - Submitted By:
- Md Nor Sirat (webmaster)
- Submitted On:
- 19 Jan 2024
- Downloads:
- 49
- File Version:
- JPH
- File Author:
- Marni Binti Md. Zali, Mas Azlina Binti Mohd Alias
- File HomePage:
- Click to view
- Submitted On:
- 19 Jan 2024
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